Turkey’s strategic location at the crossroads of Europe, the CIS, the Middle East, and North Africa, along with the country’s existing potential, increase in per capita income, and large, young and growing population have positively impacted the development of the business services sector in Turkey. Turkey has significant experience in a wide range of business service lines, such as engineering and architectural consulting, technical testing, and call centers. The country also boasts expertise in knowledge-based services, such as auditing and accounting, legal advisory, and consulting.
Engineering and Architectural Consulting
- Engineering and architectural consulting companies in Turkey provide services related to engineering, architecture, design, technical drawing, urban planning, scientific and environmental services.
- A skilled workforce, cost-effective service compared to international standards, expertise in diverse markets, and project types help move the sector forward in Turkey.
- During the 2015-2016 academic year in Turkey, a total of 33,785 students graduated from the fields of engineering and engineering trades in universities, while 14,585 students received their degree in the fields of architecture and construction.
Technical Testing
- The technical testing market offers a wide variety of business lines, such as composition and purity testing, technical inspection, and road transport.
- The total annual turnover in these services has been showing an upward trend in the last decade, and as industries such as manufacturing, automotive, chemicals, and ICT continue to grow in Turkey the need for technical testing will increase accordingly.
Call Centers
- The call center sector in Turkey has gained momentum since the inception of the country’s first call centers in the 1990s.
- According to the Turkish Call Centers Association, the industry had a value of TRY 4.5 billion and employed 85,000 people in 1,229 call centers throughout the country in 2016, up from the 2013 figures of TRY 2.9 billion, 70,200 employees, and 1,124 call centers.
- The call center sector has set an ambitious target of having a work force of 300,000 people by 2023.
Knowledge-based Services
- Knowledge-based services such as auditing and accounting, legal advisory, and consulting also play a crucial role in Turkey’s economy.
- Turkey’s vibrant economy and improved business environment have paved the way for a dramatic increase in the number of foreign companies in Turkey.
- The number of companies in Turkey with foreign capital quadrupled in the last decade to reach 52,700 in 2016. This increase, together with the improved business environment, has resulted in the growth of knowledge-based services in Turkey.
- As new regulations come into force and Turkey aspires to have compatible standards with the EU, the sector is set to for significant growth.
Source: http://www.invest.gov.tr/en-US/sectors/Pages/BPOAndContactCenter.aspx
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